SCAM ALERT: Consumers Receive Fake Texts & Calls Appearing to be from a Bank

Filed under: Community |

Consumers prompted to provide personal information

Better Business Bureau — The names of prominent banks, such as Bank of America and Wells Fargo, are fraudulently being used in an attempt to steal consumers personal information. Better Business Bureau reminds consumers to never provide personal information to anyone you do not know.

Consumers are receiving both text messages and phone calls that appear to be from a bank. These texts and phone calls lead consumers to believe there is an issue with their bank account or bank card and immediate action is required.

When called by these scammers, consumers are asked to provide their personal information, such as their Social Security number and bank account information, to “confirm” they are the authorized account holder.

Text messages consumers are receiving provide a number for consumers to call, or a web link. When victims call the number, an automated message claims their debit card has been “limited due to internal security error.” It goes on to instruct the consumer to press ‘1’ to avoid debit card suspension. Consumers who do so are directed to enter their 16-digit debit card number.

If you receive a text or call such as these, BBB advises you to:

  • Do not give out your personal information.
  • If you believe there is an issue with your bank, call them directly.
  • Do not respond to the text or click on any links provided.
  • Contact your phone provider to block any suspicious numbers the texts or calls are originating from.
  • If you have already fallen victim to this scam, contact your financial institution immediately.